DART Affiliated Volunteer Module

This platform also supports an internal affiliated volunteer module that allows: 

Agencies to track affiliated volunteers.

Captures volunteer hours, documents training, experience, background checks (Verified Volunteers) availability, deployment, assignments etc.

Integrates seamlessly with DART modules. 

DART Client Connect – Initial Client Intake

A state of the art initial client intake system that provides the capacity for agencies individually or in collaboration to:  

Collect initial client information, determine the scope of need, and begin initial contact to begin recovery. 

Track progress through graphics, analytics and metrics on multiple dimensions. 

Ability to transition to a coordinated case management system.   

DART In-Kind Donations Management

A cutting edge digital marketplace allowing agencies to communicate in-kind donation needs and for corporations and individuals to offer their support. The system provides the capacity for agencies to: 

Express the specific items and services required for relief operations and to update those needs as relief operations evolve from response to recovery. 

Support corporate and individual ability to offer products, services, and transportation to disaster relief organizations based on location and needs. 

Claim donations and to communicate directly with donors to strengthen relations and ensure accuracy of information. 

DART Volunteer Management & Mobilization

A comprehensive volunteer management system that provides the capacity for agencies to:  

Register spontaneous/unaffiliated volunteers.

Organize and assign unaffiliated volunteers or groups of volunteers by location, skills, and availability.  

Communicate specific events and scheduled opportunities that unaffiliated volunteers can offer to support.  

Conduct background checks directly from the platform (Verified Volunteers).

Create reports and analytics.

A Life Made Better by Enough Clean Clothes

Maria* and her two small children were able to ride out Hurricane Harvey, but their home didn’t make it. The family salvaged the few belongings they could from the flood-damaged structure, but there was precious little to take into the life they would have to rebuild.

Fortunately, Maria was able to connect with a disaster case manager through Catholic Charities of Southeast Texas. After visiting the home and assessing the damage, the case manager helped Maria gather the photographs and documents needed to apply for resources. Then the case manager guided Maria through the complicated process of filling out applications that could lead to the help she would need to recover.

Maria was fortunate to receive some funding from FEMA. She found a rental home that she hoped would become available to purchase. Maria and the children moved in with their few possessions and began making plans to save money so that in time they could buy a home.

Thanks to the help of the disaster case manager, Maria also received funding from Salvation Army to purchase some household items, but she wasn’t financially stable enough to replace the clothing, washer or dryer that the family lost in the storm. Not having those appliances in her home meant Maria had to gather up her young children and go to a laundromat each week to clean the clothing they had managed to salvage. It was an added burden to their already difficult life.

Seeing her stress, the disaster case manager made a referral for financial assistance from Catholic Charities of Southeast Texas to replace the family’s lost clothing, as well as a washer and dryer. Maria was delighted and grateful. With a gift card for Wal-Mart, Maria was able to make a shopping trip to get the essentials she needed – new clothes for her children that would be cleaned in her new washer and dryer.

Now, laundry day is a more relaxed affair, when Maria can spend time with her children while their new clothes are washed and dried.

*name changed

Thanks to ICNA’s Disaster Case Management, Ali Is On the Move Again

When Hurricane Harvey inundated southeast Texas, the Hussein family’s apartment in southwest Houston stayed dry, but unfortunately, the family van was destroyed by water that flooded the parking area. The Husseins are refugees from Syria who arrived in the United States in 2015 to rebuild a life away from war. A family of seven, they lacked resources to easily replace the vehicle.

The worst part is that they depended on the van to transport Ali, their son who must use a wheelchair due to the muscular dystrophy that has affected him since birth. With the van gone, Ali was essentially stranded at the apartment, unable to leave their home for medical appointments or any other activities. The Husseins tried available means of public transit, but these couldn’t reliably accommodate the wheelchair.

Soon after the disaster, Mr. Hussein applied for help from Houston Children’s Charity’s Chariots for Children program, but was denied. The charity required a birth certificate as part of the application process, but as refugees, neither Mr. Hussein nor his son had one.

With desperation rising, in October 2018 Mr. Hussein attended a disaster recovery outreach event and found ICNA Relief, a domestic disaster response agency of the Islamic faith and one of five National VOAD agencies participating in Project Comeback: TEXAS. He met disaster case manager Salem Al-Sao, who began searching for a solution.

After many phone calls and visits to Houston Children’s Charity, paperwork was submitted in January that explained the client’s situation. The charity’s board reviewed the case, waived the provision for the birth certificate and awarded a vehicle to the Hussein family. In March, ICNA was notified that the family was selected for a brand new transport van valued at $38,000.

With that, the Husseins’ recovery from Harvey was complete. With a new van, their son can once again access places like parks, the museums, the mall, and most importantly, his doctor appointments.


(Contributed by ICNA)

Passing the Language Barrier to Get A New Home for Mr. Dao

Mr. Thiet Dao is a 91-year-old widower who was living alone in a mobile home in north Houston when Hurricane Harvey struck.  The storm was especially terrifying for Mr. Dao.  He speaks only Vietnamese, and is unable to communicate in English at all.

Harvey was cruel to Mr. Dao.  His home sustained an estimated $30,000 in damage – essentially destroyed by the storm.  Because Mr. Dao subsists on a very limited income and relies largely on support provided by his family and children, he was unable to afford repairs to his home on his own.

With no feasible options for repair or a move to safer property, Mr. Dao continued to reside in his damaged home, uncertain how he could improve his living conditions.

Fortunately, case managers from The Alliance came through Mr. Dao’s neighborhood, knocking on doors to notify residents that help was available.  Case managers found Mr. Dao and immediately took him under their wing.

After a walk-through and assessment, Avenue CDC determined that the damage to his home was too extensive to be repaired.  His entire home would have to be replaced with a new manufactured home.  After some negotiation, Avenue CDC agreed to finance and conduct the replacement of his home. 

Mr. Dao was set up with temporary housing while Avenue worked on the replacement of his home.  Throughout the process, Mr. Dao’s disaster case manager, Tien, served as the correspondent between him and the home repair agency, communicating the client’s needs and information about the repairs to the respective parties.  

Tien worked closely with Avenue CDC to make sure that the repairs were completed to the highest possible standard.  Mr. Dao’s new home has even more space than his previous one, meaning that his son from out of state was able to move in to take care of his elderly father. 

Mr. Dao is pleased with his replacement home and with his Alliance case manager, who worked diligently to provide him with consistent and high-quality assistance throughout the repair process.  He received additional assistance from HHFA and BakerRipley to help with his other unmet needs, such as furniture assistance and temporary housing.


(Contributed by The Alliance) 

Airbnb Open Homes Program

NVOAD and several of its members are partnering with Airbnb to prepare communities ahead of disaster, and we invite your organization to join the effort. Airbnb’s Open Homes program enables community members to offer free, temporary housing to disaster evacuees in need of emergency housing, as well as emergency relief workers and volunteers who come to disaster-inflicted regions to assist with recovery process.

Airbnb’s mission is to create a world where anyone can belong anywhere, and the Open Homes program looks to solve the “anyone” part of their belonging ethos. Whether it’s neighbors evacuating or relief workers deployed to help, a home gives people much-needed space to figure out what’s next. Hosts can play an important role in their community’s response and recovery — just by offering their extra space.

This Open Homes concept began organically back in 2012 in the wake of Hurricane Sandy and has since grown into a global disaster response and relief initiative that makes it easy for generous community members to provide space for people in need when disasters strike.

“Through our program, those in need of temporary housing are able to connect with Airbnb hosts in the area who are opening their homes free of charge. Airbnb Open Homes hosts waive their fees and we waive ours.”

How it works

During and directly after a disaster, Airbnb activates the Open Homes program to aid local efforts and address the need for temporary housing and accommodations.

Community members who choose to participate have their space listed on our disaster response portal, where evacuees and relief workers can in turn book temporary housing with hosts who are offering their space for free. In addition, guests and hosts in the impacted area have access to Airbnb’s 24/7 customer support and a specialized Open Homes team for any questions about a reservation, as well as Airbnb’s $1M guarantee property protection.

To ensure the program is needed and of value to other concurrent response and relief efforts, Airbnb works closely with local, state and Federal governments and relief organizations, including the Red Cross, All Hands and Hearts Smart Response, IsraAid, Team Rubicon, and Mercy Corps.

Enabled by these proactive preparedness partnerships, the Open Homes community has housed over 25,000 people in need to date. Open Homes hosts have helped people from more than 61 different countries, and Airbnb’s disaster response team has responded to hundreds of disasters around the world.

Help build a resilient community

The foundational pillar of Open Homes is the community of altruistic hosts. These are everyday people who are willing and excited to provide free housing to evacuees and relief workers, as an alternative or in addition to making monetary donations and volunteering time. Open Homes hosts are invaluable in ensuring families and relief workers have a comfortable place to stay in the wake of disaster.

Given the urgency and need during a disaster, proactive collaboration with mission-aligned organizations is essential. With a collective audience of millions across the globe, organizations like yours are crucial to this preparedness effort. Your organization can help build resilience ahead of disaster by spreading the word to your communities with a simple click.

Click here for email and social templates.

● Want to learn more about ways we can help you build community resilience? Fill out this brief form.

NVOAD and Airbnb hope you and your audience will join this community of generous hosts today. Learn more: https://www.airbnb.com/openhomes-nvoad